There are two things that cannot be done at the same time. Listening and talking. I have tried it and for some reason, it never works. While studying to be a social worker, I had tons of courses and field practice on how to listen to what people are truly saying as they are being counseled. As I transitioned from Social Work to Esthetics, I knew that hearing people would definitely be one of the many skills I would bring along with me.
Recently a client was bragging about the treatment that she had been receiving from The Still Point. The thing she was most passionate about was not so much the results, even though they had been good, but the fact that I listened to her concerns. This gave me much joy! I am glad she felt that I listened, because I made a true effort to hear her concerns and requests. But just as quickly as she gave me kudos, I had to return them to her. She was a big part in obtaining the results that she wanted. Sure she visits regularly, but more than that, she listens!
There is nothing more challenging to a practitioner than when a client wants instant results with unrealistic expectations. Unrealistic expectations often creep up when the client is not listening to recommendations and/or the explanation regarding the time frame of what is to take place. This could refer to suggestions for what the client can do at home, products to use, how often certain steps need to be done, etc. The practitioner has taken the time to hear what is being requested and to formulate a plan based on a team effort between the client and him/herself. When both parties listen well to each other, wonderful results can be achieved.
So my challenge to you is to listen whole-heartedly to everyone you talk to throughout the day. Do not start thinking of something clever to say while the person is still talking. Make eye contact. Connect with the other person. Sincerely listen to what they are saying. I am sure that you will hear something that you may have missed if you already had your comment in mind. Remember, a conversation is not a competition. It is a relationship, not matter how small or deep. You might get better results if you practice simply listening.
